Privacy Policy

Effective Date: July 31, 2026

NextGen Protection respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information.

This Privacy Policy applies to information collected through the NextGen Protection website, online forms, telephone calls, email communications, text messaging, and the fire, security, monitoring, inspection, installation, and related services we provide.

1. Information We Collect

NextGen Protection may collect the following types of information:

Contact Information

This may include:

• First and last name
• Business or organization name
• Mailing or service address
• Email address
• Telephone and mobile phone numbers

Customer and Service Information

This may include:

• Information about your home, business, or property
• The services you request
• Appointment and scheduling information
• Quote and project information
• Fire alarm, security alarm, monitoring, inspection, or service information
• Customer service communications
• Billing and payment-related information

Website and Device Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Pages visited
• Date and time of your visit
• Referring website
• Website activity and interaction data

We may collect this information through cookies, analytics services, and similar technologies.

2. How We Collect Information

We may collect personal information when you:

• Complete a website form
• Request a quote
• Contact us by telephone, email, or text message
• Schedule an appointment or service
• Become a NextGen Protection customer
• Request alarm monitoring, installation, inspection, or repair services
• Communicate with our employees, technicians, or customer service representatives
• Use or interact with our website

3. How We Use Your Information

NextGen Protection may use your information to:

• Respond to questions and quote requests
• Provide information about requested services
• Schedule and confirm appointments
• Provide installation, inspection, monitoring, repair, and support services
• Send service updates and appointment notifications
• Send emergency or alarm-related notifications
• Maintain customer and service records
• Process payments and manage customer accounts
• Improve our website, services, and customer experience
• Protect our customers, employees, systems, and business
• Meet legal, licensing, regulatory, insurance, and contractual requirements

We will use your information only for legitimate business purposes or as otherwise permitted by law.

4. Text Messaging and Mobile Information

When you provide your mobile phone number and check the text message consent box on one of our website forms, you agree to receive text messages from NextGen Protection.

Messages may include:

• Quote and inquiry follow-ups
• Appointment confirmations and reminders
• Service scheduling and service updates
• Customer support communications
• Emergency or alarm-related notifications

Message frequency will vary based on your services, account activity, appointments, alarm events, and communications with NextGen Protection. Message and data rates may apply.

You may opt out of non-emergency text messages at any time by replying STOP. After opting out, you may receive one final message confirming that your request was processed. Reply HELP for assistance or contact NextGen Protection at 1-888-698-4361.

Consent to receive text messages is not a condition of purchasing goods or services.

Emergency, alarm, life-safety, or legally required communications may be handled differently when necessary to provide contracted monitoring or safety-related services. Customers should contact NextGen Protection if they wish to update their emergency notification preferences.

5. Mobile Information and SMS Consent Will Not Be Shared for Marketing

NextGen Protection will not sell, rent, or share your mobile phone number or mobile information with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may provide limited mobile information to vendors, telecommunications carriers, messaging platforms, monitoring providers, or other service providers when necessary to deliver and support NextGen Protection’s text messaging and customer communication services. These providers are permitted to use the information only to provide services to NextGen Protection and not for their own marketing purposes.

6. When We May Share Information

NextGen Protection does not sell personal information.

We may share limited personal information in the following situations:

Service Providers

We may share information with trusted companies that help us operate our business, including:

• Website and data hosting providers
• Customer relationship management providers
• Payment processors
• Telecommunications and text messaging providers
• Alarm monitoring and notification providers
• Technical support providers
• Professional advisers
• Contractors or subcontractors involved in providing requested services

These providers are expected to protect the information and use it only for the services they perform for NextGen Protection.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with a law, court order, subpoena, or government request
• Meet licensing or regulatory obligations
• Respond to an emergency
• Protect the safety, property, or legal rights of NextGen Protection, our customers, or others
• Investigate fraud, unauthorized activity, or security incidents
• Enforce our agreements and policies

Business Transactions

Information may be transferred as part of a merger, sale, financing, reorganization, acquisition, or transfer of some or all of NextGen Protection’s business or assets. Any receiving organization will be expected to handle the information in accordance with applicable law.

Mobile phone information and text messaging consent will remain excluded from sharing for third-party or affiliate marketing and promotional purposes.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website operating properly
• Understand how visitors use the website
• Measure website performance
• Identify technical issues
• Improve website content and navigation

Your browser may allow you to block or delete cookies. Disabling cookies may affect how some parts of the website operate.

8. Data Security

NextGen Protection uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, electronic communication, database, or storage system can be guaranteed to be completely secure. You should use care when submitting information electronically and contact us immediately if you believe your information or account has been compromised.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested and contracted services
• Maintain customer, monitoring, inspection, and service records
• Complete business and accounting obligations
• Resolve disputes
• Enforce agreements
• Meet legal, licensing, insurance, and regulatory requirements

The length of time information is retained may depend on the type of information, the services provided, and applicable legal requirements.

10. Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to request that NextGen Protection:

• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Explain how certain information has been used or disclosed
• Stop certain communications

These rights may be subject to legal exceptions. For example, we may need to retain information required for alarm monitoring, service records, contracts, licensing, safety, accounting, or legal compliance.

To submit a privacy request, contact us using the information at the bottom of this policy. We may need to verify your identity before completing a request.

To stop non-emergency text messages, reply STOP to a message from NextGen Protection.

11. Third-Party Websites

Our website may contain links to websites operated by other companies. NextGen Protection is not responsible for the content, security, or privacy practices of third-party websites. You should review the privacy policy of any third-party website you visit.

12. Children’s Privacy

The NextGen Protection website and services are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that information from a child under 13 was collected without proper authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

NextGen Protection may update this Privacy Policy when our practices, services, technologies, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Your continued use of our website or services after an update means the revised policy will apply to future interactions, subject to applicable law.

14. Contact NextGen Protection

For questions about this Privacy Policy, your personal information, or NextGen Protection’s text messaging practices, contact:

NextGen Protection
7165 Bermuda Road
Las Vegas, Nevada 89119

Phone: 1-888-698-4361
Website: nextgenprotection.com