Terms of Service
Effective Date: July 31, 2026
Welcome to the NextGen Protection website. These Terms of Service govern your access to and use of the NextGen Protection website, online forms, communications, and related online services.
By accessing this website, submitting a form, requesting a quote, communicating with NextGen Protection, or using our online services, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these terms, please do not use this website or submit information through it.
1. About NextGen Protection
NextGen Protection provides fire alarm, security alarm, monitoring, inspection, maintenance, design-build, low-voltage, and related protection services for homes, businesses, contractors, property owners, and organizations.
Information provided on this website is intended for general informational purposes. The availability, scope, pricing, and terms of any NextGen Protection service will be determined by a separate quote, proposal, service agreement, monitoring agreement, inspection agreement, or other written contract.
2. Website Use
You may use this website only for lawful purposes.
You agree not to:
- Use the website in a way that violates any law or regulation
- Submit false, misleading, or fraudulent information
- Attempt to gain unauthorized access to the website, servers, accounts, or systems
- Introduce viruses, malware, or other harmful technology
- Interfere with the operation or security of the website
- Copy, reproduce, or distribute website content without permission
- Use automated systems to collect information from the website without authorization
- Use the website to harass, threaten, or harm another person
NextGen Protection may restrict or terminate access to the website when misuse, unlawful activity, or a security threat is suspected.
3. Eligibility
You must be at least 18 years old to enter into a service agreement with NextGen Protection.
When submitting information on behalf of a company, property owner, organization, or another person, you represent that you have the authority to provide the information and make the request.
4. Quotes and Service Requests
Submitting a website form, requesting a quote, calling NextGen Protection, or exchanging messages with our team does not guarantee that services will be available or that NextGen Protection has accepted a project.
Quotes and estimates may be based on the information available at the time they are prepared. Pricing, scheduling, equipment requirements, permitting requirements, code requirements, labor needs, and project conditions may change after an onsite inspection or further review.
A project or service relationship begins only when NextGen Protection accepts the work and the parties complete any required written agreement, authorization, deposit, or payment.
5. Separate Service Agreements
Fire alarm, security alarm, monitoring, inspection, installation, maintenance, and repair services may be governed by separate written agreements.
Those agreements may contain additional terms concerning:
- Equipment
- Installation
- Monitoring
- Inspections
- Testing
- Maintenance
- Emergency contacts
- Dispatch procedures
- Customer responsibilities
- Fees and payments
- Contract duration
- Cancellation
- Warranties
- Limitations of liability
- Insurance
- Dispute resolution
If these website Terms of Service conflict with a signed service agreement, the signed service agreement will control with respect to the services covered by that agreement.
6. Emergency Situations
This website and its contact forms are not emergency communication systems.
Do not use the website, email, a quote form, or ordinary customer-service text messaging to report an active fire, crime, medical emergency, gas leak, immediate threat, or other emergency.
Call 911 or the appropriate local emergency authority immediately when emergency assistance is needed.
Submitting a form or sending NextGen Protection a message does not guarantee immediate review or emergency response.
Alarm monitoring and emergency dispatch procedures are governed by the applicable monitoring or service agreement. Text messages should not be treated as the only method of receiving or reporting emergency information.
7. Website Information
NextGen Protection works to keep the information on this website accurate and current. However, website information may occasionally be incomplete, outdated, or incorrect.
Services, equipment, product features, manufacturers, certifications, office locations, service areas, prices, and availability may change without notice.
Website information should not be treated as engineering, legal, code-compliance, insurance, or life-safety advice for a specific property or project. Fire and security requirements may vary based on the property, occupancy, location, applicable codes, authority having jurisdiction, and other conditions.
A professional evaluation may be required before recommendations can be made.
8. Text Messaging Terms and Conditions
NextGen Protection Messaging Program
NextGen Protection offers an informational text messaging program for existing customers who provide a mobile number and expressly agree to receive text messages through a NextGen Protection website form.
Messages may include:
- Quote and inquiry follow-ups
- Appointment confirmations and reminders
- Service scheduling information
- Technician or service updates
- Customer-support communications
- Account-related notices
- Emergency or alarm-related notifications
NextGen Protection does not use this messaging program to send unrelated third-party advertisements.
Consent to Receive Messages
By entering your mobile number and checking the text messaging consent box on a NextGen Protection form, you authorize NextGen Protection and its communication service providers to send automated or manually generated text messages to the number you provided.
Consent to receive text messages is not a condition of purchasing goods or services.
You represent that:
- You are the subscriber or authorized user of the mobile number provided
- The mobile number is accurate
- You have authority to consent to text messages at that number
- You will notify NextGen Protection if the number changes or is reassigned
Message Frequency
Message frequency varies depending on your appointments, service requests, account activity, alarm activity, and communications with NextGen Protection.
Messages may be recurring while you remain enrolled in the messaging program or while services are being provided.
Message and Data Rates
Message and data rates may apply.
Your wireless carrier’s message, data, roaming, and other charges are your responsibility. Contact your wireless carrier for information about your mobile plan.
How to Opt Out
You may opt out of automated text messages at any time by replying:
STOP
You may also use another reasonable method to tell NextGen Protection that you no longer wish to receive text messages.
After you submit an opt-out request, you may receive one final message confirming that you have been unsubscribed. Please allow a reasonable amount of time for the request to be processed.
Opting out of text messages does not cancel a monitoring agreement, service agreement, appointment, payment obligation, or other contractual relationship with NextGen Protection.
Customers who opt out should contact NextGen Protection to arrange another method for receiving important service, account, monitoring, or alarm-related communications.
How to Get Help
For assistance with text messages, reply:
HELP
You may also contact NextGen Protection at 1-888-698-4361.
Delivery of Messages
Wireless carriers and messaging providers do not guarantee that every message will be delivered or delivered at a particular time.
Carriers are not liable for delayed or undelivered messages.
NextGen Protection is not responsible for delays or failures caused by:
- Wireless carrier networks
- Internet or telephone outages
- Incorrect or disconnected numbers
- Device settings
- Full message storage
- Blocked messages
- Equipment failures
- Power outages
- Events outside NextGen Protection’s reasonable control
Text messaging should not be used as the only way to receive time-sensitive emergency information.
Privacy
Information collected through the messaging program is handled according to the NextGen Protection Privacy Policy:
https://nextgenprotection.com/privacy-policy/
Mobile phone numbers and text messaging consent information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
NextGen Protection may provide limited information to telecommunications carriers, messaging platforms, monitoring providers, and other service providers when necessary to deliver and support the messaging program.
Changing Your Mobile Number
You agree to notify NextGen Protection before discontinuing, transferring, or reassigning a mobile number enrolled in the messaging program.
NextGen Protection is not responsible for messages received by another person after a number has been transferred or reassigned without notice.
Changes to the Messaging Program
NextGen Protection may change, suspend, or discontinue all or part of its messaging program at any time. Changes may include the types of messages sent, message frequency, delivery methods, or supported services.
Continued participation after an update constitutes acceptance of the updated messaging terms.
9. Payments
Payment terms for equipment, installation, inspection, monitoring, repair, maintenance, or other services will be stated in the applicable quote, invoice, authorization, or service agreement.
You agree to provide accurate billing and payment information and to pay all authorized charges according to the applicable agreement.
Late fees, collection costs, cancellation fees, recurring charges, and other payment obligations will apply only when disclosed in the relevant agreement or permitted by law.
10. Intellectual Property
The website and its contents are owned by or licensed to NextGen Protection.
Protected content may include:
- Company names
- Logos
- Trademarks
- Website designs
- Photographs
- Videos
- Graphics
- Written content
- Service descriptions
- Documents
- Software
- Downloads
You may view and print website content for personal, noncommercial use. You may not reproduce, modify, publish, sell, license, distribute, or commercially use website content without prior written permission from NextGen Protection.
11. Information You Submit
You are responsible for ensuring that the information you submit is accurate, current, and complete.
You grant NextGen Protection permission to use submitted information as reasonably necessary to:
- Respond to your request
- Prepare a quote
- Contact you
- Schedule services
- Provide requested services
- Maintain customer and service records
- Meet legal and regulatory requirements
- Protect NextGen Protection’s rights and systems
Personal information will be handled according to our Privacy Policy.
Do not submit confidential third-party information unless you have permission to provide it.
12. Third-Party Services and Links
The website may include links to or integrations with third-party websites, payment processors, financing providers, manufacturers, maps, social media platforms, scheduling systems, or other services.
NextGen Protection does not control all third-party services and is not responsible for their:
- Availability
- Content
- Accuracy
- Security
- Products
- Services
- Privacy practices
- Terms and conditions
Your use of a third-party service is governed by that provider’s terms and policies.
13. Disclaimer of Website Warranties
To the fullest extent permitted by law, the website and its online content are provided on an “as is” and “as available” basis.
NextGen Protection does not guarantee that:
- The website will always be available
- The website will be free from errors
- Information will always be complete or current
- Online communications will be secure
- Website defects will always be corrected
- The website will be free from viruses or harmful components
- Use of the website will produce a particular result
Nothing in this section changes any written warranty expressly included in a signed NextGen Protection service agreement.
14. Limitation of Liability
To the fullest extent permitted by law, NextGen Protection will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from the use of or inability to use this website.
This limitation applies to claims involving lost data, lost profits, lost opportunities, business interruption, website errors, communication delays, or reliance on general website information.
Liability arising from contracted fire alarm, security alarm, monitoring, inspection, installation, maintenance, or repair services will be governed by the applicable written service agreement and applicable law.
Nothing in these Terms of Service excludes liability that cannot legally be excluded.
15. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold NextGen Protection and its owners, officers, employees, contractors, and service providers harmless from claims, losses, damages, liabilities, and reasonable expenses arising from:
- Your unlawful use of the website
- Information you submit without authorization
- Your violation of these Terms of Service
- Your infringement of another person’s rights
- Fraudulent, abusive, or harmful activity connected to your use of the website
16. Privacy Policy
Your use of the website is also governed by the NextGen Protection Privacy Policy, available at:
https://nextgenprotection.com/privacy-policy/
The Privacy Policy explains how NextGen Protection collects, uses, protects, retains, and shares personal information.
17. Governing Law
These Terms of Service are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.
Unless a separate written agreement provides otherwise, legal proceedings relating specifically to use of this website will be brought in a court with appropriate jurisdiction in Clark County, Nevada.
18. Severability
If any portion of these Terms of Service is found to be invalid or unenforceable, the remaining portions will remain in effect.
The invalid or unenforceable provision will be interpreted or modified as closely as legally possible to reflect its original purpose.
19. No Waiver
A failure by NextGen Protection to enforce any provision of these Terms of Service does not waive the right to enforce that provision later.
20. Changes to These Terms
NextGen Protection may update these Terms of Service when its website, services, messaging practices, business operations, or legal obligations change.
Updated terms will be posted on this page with a revised effective date. Continued use of the website after an update means the revised terms will apply to future website use and interactions.
Changes to an existing signed service agreement must be made according to that agreement.
21. Contact NextGen Protection
Questions about these Terms of Service or the NextGen Protection text messaging program may be directed to:
NextGen Protection
7165 Bermuda Road
Las Vegas, Nevada 89119